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Job description of the assistant manager - sample. Assistant Manager: Responsibilities and Requirements Assistant Technical Director Job Description

Main resource any organization is its employees. They contribute to the growth and prosperity of production. Good bosses value their employees. Among other significant positions, the assistant to the head stands out in particular. Duties and importance of which is difficult to overestimate. This is the right hand and chief advisor, event organizer and meeting coordinator. Without a good assistant, it will be very difficult for a top manager to manage an enterprise.

Distinctive features and specifics of the assistant's activity

There is no such position that would be as controversial and ambiguous in terms of requirements as an assistant manager. The duties of employees engaged in this type of activity include quite a few items. In addition, personal assistants are often confused with secretaries or office managers. These are similar, but different types activities.

Responsibilities of the Assistant Manager:

  • Ensuring the boss's working day - schedule, meetings, signing documents and business trips;
  • providing a comfortable workplace for a top manager - taking care of the microclimate, cleanliness and comfort of the premises;
  • work with documents of the head, in particular with incoming letters and calls;
  • security psychological comfort superiors;
  • conducting initial negotiations;
  • translation;
  • providing management with stationery, etc.

This list is much wider than secretarial and administrative duties. However, the specifics faced by the employee in the position " personal assistant manager”, duties and nuances of activity will be different for different employers.

It happens that this is mainly secretarial work. Or the assistant is exclusively busy providing comfort and order to the boss. Some assistants are full-fledged deputies and have subordinates of their employees.

Professional requests of the employer to the candidate for the position of "assistant manager", duties and educational requirements

The requirements for basic education and work experience will differ, depending on the views of management. Most often, this vacancy is considered as a start in a career. However, a serious top manager will look for a person with a certain professional and life experience as an assistant.

The minimum requirement is a secondary specialized education related to administration or jurisprudence. In addition, employers expect the following professional qualities from applicants:

  • ability to work in all office programs;
  • high speed printing;
  • literacy;
  • knowledge of at least one foreign language, most often English;
  • knowledge of the basics of programming, and non-standard computer programs;
  • ability to conduct office work and correspondence in accordance with regulatory requirements;
  • knowledge of the basics of the current legislation;
  • well-organized speech.

This is the minimum requirement for an applicant for the position of "personal assistant to the head." Responsibilities can also be added, depending on the scope of the organization. At some enterprises prerequisite admission to such a job is considered a specialized or related education. In addition, additional business education or advanced training courses are considered a big plus.

Assistant Personality Requirements

In addition to professional, a number of personal requirements are imposed on assistants to top managers. The specifics of the position of "assistant to the head", the duties and features of the work imply a special character warehouse.

First of all, it is:

  • stress resistance - after all, an assistant often has to be the first to take on the wrath of his superiors and listen to the discontent of his subordinates;
  • multitasking - the ability to do several things at the same time - the most valuable quality of a good assistant;
  • positive thinking - without this character trait, the assistant manager will not be able to cope with additional responsibilities, because his activities often go beyond the scope of standard business cooperation;
  • high learning ability - the desire to learn new things and understand the workflow qualitatively should be present in every good assistant.

These are just the basic, basic character traits that every assistant manager needs to succeed. professional activity. But the most important personal requirement - the temperament and behavior of the chef and assistant should not be dissonant, but ideally complement each other.

General duties of an assistant manager

The assistant works directly with the management of the organization, performing both personal assignments and professional duties. They usually include:

  • record keeping of the head, and in some cases the entire organization. At individual enterprises, assistants manage the secretariat of the organization;
  • coordination of management activities. Scheduling business meetings, reminding superiors about events and events of various kinds;
  • conducting correspondence on behalf of the organization;
  • receiving and redistributing incoming telephone calls;
  • providing the head with all the necessary information upon request.

Additional Responsibilities of the Executive Assistant

A personal assistant to the head with additional duties and functions is the most common vacancy for this field of activity. Most often, management is looking for a fairly versatile employee who is capable of expanding responsibilities.

The most common additional duties are:

  • translation from a foreign language, including during negotiations. It is not always possible for management to fully trust third-party workers, and knowledge of at least English is very useful here;
  • organization of trips of the head and accompaniment on trips. Such activity assumes that the assistant will take care of all everyday moments: movement, ordering a taxi and hotels, catering and paperwork;
  • accompaniment of superiors to protocol events;
  • household services.

This list is far from complete. Most often, it is quite difficult to unequivocally answer the question of what is the responsibility of an assistant manager? This activity is very diverse. Each boss makes his own demands, the main thing is to make sure that all of them are within the law.

Working hours of the personal assistant

One of the main features of this activity is the dependence of the employee's working hours on the management. Of course, the standard working day is eight hours. In fact, the assistants compare their regime with the authorities.

This “blurring” of working hours, and the need to always keep in touch with management, often deters graduates from these vacancies. In fact, you have to work no more than in any other place. It's just that the time of rest and work becomes fickle.

Job description assistant manager

The structure of the position "assistant to the head", duties, requirements for education and work experience should be spelled out in the job description. This is a document that provides transparency of management requirements and easy control over the performance of employee duties.

Job description is legal and binding. This document spells out all the subtleties of the work of an assistant manager. It's practically a guide to action. The document includes not only duties, but also rights, responsibilities and features of resolving labor disputes.

In connection with the specifics of the activity of the assistant manager, the preparation of his job description should be treated with special attention. Be sure to prescribe the features of work, the nuances of organizing work and rest time, compensation for overtime.

It is necessary to distinguish the job description of an assistant from the same document for the position of "assistant project manager". The duties of the latter are often temporary, like the work itself.

In addition, the title of the position should be clearly stated in the job description. Most often they indicate "secretary", "secretary-referent", "direction manager". Please ensure that this entry complies with current regulations and is up to date.

What to include in an executive assistant resume

The position of personal assistant is a great start for a graduate career. Thus, you can get your first job and get an incomparable professional experience. However, for applicants with experience, this vacancy may seem interesting. Especially if you are planning to change the field of activity.

Knowing the main duties of an assistant manager, it is not difficult to write a resume. This document assumes that you have read the theoretical part of the question and are ready to get started. Carefully study the requirements for the applicant and start writing the text.

Information that must be indicated in the resume for the vacancy of "assistant" or "personal assistant to the head":

  1. Full name, surname and patronymic, only the first two are allowed in a resume for a foreign company.
  2. Family status. This is a mandatory item - the position of an assistant often involves irregular working hours. You need to be sure that such a schedule will not adversely affect family responsibilities.
  3. Education. Listed in chronological order. If you are still studying, be sure to make a note of how long it will take to complete. Often, employers take final-year students as assistants, with subsequent career advancement. Here, indicate the knowledge of a foreign language and the level of proficiency in it.
  4. Work experience. Point from the last. If you don't already have one, please list your volunteer projects, participation in social activities or trade union organizations, training practices and other relevant activities. If you can’t provide anything, take a testimonial from the graduating department and write that you are ready to provide it.
  5. Personal characteristics. Give yourself the most honest assessment possible. Describe the character from the point of view of classical psychology and be sure to note your strengths and weaknesses.
  6. Additional information. Here you should write why the employer should choose you from other applicants. In addition, be sure to include additional skills, such as having a driver's license. It will also be useful at this point to write about the availability additional education, refresher courses, business education.
  7. Contacts. Leave as many ways as possible to contact you: cell and home phone, email address, skype, link to the page in social network. Provide only up-to-date information.

A well-written resume will not go unnoticed by the employer.

Responsibilities of the Assistant Department Manager

Typically, job seekers are looking for a job as a personal assistant to an executive. But it is easier to start promotion in this career niche, from the position of "assistant to the head of sales." The duties of this employee are not so voluminous, but the experience and prospects are incomparably greater.

The main difference between the assistants to the heads of departments is their more specific and narrowly focused activities. They do work related to certain direction production or management. This experience is invaluable for further career advancement.

The duties of an assistant to the head of the department include everything the same as those of the head of the enterprise. But there is also a special feature:

  • the need to thoroughly know the essence of the production, management or sales process of the unit;
  • communicate with assistants from other departments and the assistant general director;
  • Maintain departmental documentation.

Personal Assistant Career Opportunity

Young people see this position as a career start. However, it is necessary to distinguish what kind of promotion you want. Horizontal or vertical? On the this enterprise, or is this just the opening line in a future resume? The answers to these questions also determine the strategy for further action.

Management appreciates good assistants, and this, unfortunately, has a bad effect on their career growth. The boss does not want to let go of the ideal employee, agrees to raise wages and gives additional benefits - this is a variant of a horizontal career. Most common among personal assistants.

The easiest way to move up the career ladder in a particular organization is from the position of assistant to the head of the department. Such positions are often taken with the prospect of getting to know the employee better and training. If you want a vertical career, then this is your path.

The position of assistant manager is not visible to the outside, but very significant for the organization. A competent assistant is able to improve the performance of the authorities and thus ensure more profit for the enterprise.

Assistant to the head - a responsible administrative position related to the provision of various kinds of assistance to the head of the enterprise, including economic, legal and technical.

In fact, an assistant manager is a secretary, a computer specialist, an employee of the personnel department, a lawyer and an economist all rolled into one. No manager can do without the first assistant, who is ready to help in the most unfavorable times for business, deliver forgotten documents on time, remind about an important meeting, listen and prompt in making the right decision.

Relevance and prospects for the development of this position

In connection with the expanding ties between enterprises, active use in Everyday life and work, the need to constantly be in touch with business partners, many entrepreneurs are forced to acquire assistants.

The assistant position is extremely relevant in modern world. Having undergone development from the usual secretary serving tea and answering calls, given profession currently associated with great responsibility and the availability of certain knowledge.

Hold this position not only responsibly, but also very promising, since after the boss leaves for a promotion, there is an opportunity to get his place. The practical and theoretical experience gained in the position of an assistant will be the best recommendation for higher management and will help in the future to advance well in the service.

Advantages and disadvantages of working as an assistant

The position of assistant manager has both advantages and disadvantages.

To positive aspects positions held include:

  • proximity to superiors;
  • constant access to up-to-date information;
  • the ability to be somewhat higher than other employees of the company;
  • opportunity to meet interesting people to make new useful acquaintances;
  • work in a comfortable environment.

Negative sides The jobs of an assistant manager are:

  • frequent business trips;
  • irregular work schedule;
  • being in a stressful situation;
  • emotional breakdowns of the authorities;
  • the need to give up personal life for the sake of a career and work.

The assistant manager must have increased resistance to stress. Managers can not always cope with the emotions that arise after a bad day at work, because their assistants often fall under the hot hand.

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Requirements for applicants for this position

good helper should have knowledge in the most various fields. Most often, this position is occupied by specialists in the field of recruitment, persons with legal, economic, technical and humanitarian education.

It is extremely important for an executive assistant to have such qualities, how:

  • sociability;
  • self confidence;
  • the ability to respond quickly to changing circumstances;
  • correct speech;
  • a certain rigidity;
  • firm life position.

In the event that we are talking about an enterprise in the construction, technological and other specific areas, the assistant manager must have special knowledge and skills. Special attention when choosing an assistant, it is given to the candidate's knowledge of foreign languages ​​and skills in using computer programs.

Job Responsibilities

must:

The position of an assistant is diverse, you can’t count on the fact that you can sit in the office and occasionally print out the necessary papers.

Rights and responsibilities

has the right to to sign documents on behalf of the head, if this relates to his authority. In addition, the person performing the duties of an assistant has the right to examine documents related to his official duties, as well as receive information for their qualitative implementation. If necessary, he has the right to send requests to the relevant bodies and structures related to the receipt of working documents.

One of the most important rights of an assistant is the ability to demand that management create suitable working conditions for him:

  • providing a workplace;
  • equipping the workplace with a computer, fax, printer and scanner;
  • providing writing and other materials necessary for the work.
responsible for negligent or insufficient quality performance of their duties. In case of detection of offenses, the assistant bears administrative, criminal and civil liability. When causing material losses, the assistant is obliged to bear responsibility in accordance with the norms of the labor and civil legislation of the Russian Federation.

Features of the resume design

Applying for the position of Assistant Manager you must specify in a summary sent to the director of the organization:

When compiling a resume, it is necessary to unobtrusively indicate the presence of communicative qualities, the absence of emotions about the increased tone and readiness for an irregular working day.

Features of work in various fields of activity

In the public reception of the deputy

Deputy Assistant you just have to be extremely communicative. In addition, he must know the names, surnames and telephone numbers of all activists living in the district, district, district, of which his head is a deputy.

The deputy assistant must have their own base of voters, as well as a list of district problems that need to be addressed. The assistant should get to know as many useful people as possible, be ready to answer questions from the press and the public, conduct and organize negotiations.

An assistant to a deputy must be legally savvy, have a humanitarian education and an ability in psychology. You should prepare in advance for an irregular work schedule and the absence of days off.

Human Resources Department

The duties of the assistant head of human resources are to prepare, provide, print documents, answer calls received and maintain working documentation. The advantages of the position - a standardized work schedule.

Sales department

The assistant to the head of the sales department must know the basics of the trade craft, be able to find buyers and suppliers, communicate with customers and other entrepreneurs involved in the field of trade.

The main quality is sociability and stress resistance.

Artistic director

An assistant artistic director must have an artistic taste, communication skills with artists and cultural figures, the ability to handle documentation and organize presentations, exhibitions, various press releases.

The position is suitable only for people with artistic inclinations and a humanitarian mindset.

The advantages and disadvantages of working as a personal assistant to the manager are described in the following video:

(professional standard "Specialist in organizational and documentary support of organization management")

1. General Provisions

1.1. The assistant manager belongs to the category of specialists.
1.2. The following person is accepted for the position of Assistant Manager:
1) having higher education- bachelor's degree, additional professional education;
2) having experience in the profile of the organization for at least 3 years.
1.3. The assistant manager must know:
1) internal and external policy of the organization;
2) principles of representation in government bodies, local governments, third-party organizations and the procedure for interacting with them;
3) principles and methods of administration;
4) features of the formation of external and internal information flows;
5) organization structure, leadership structural divisions, the direction of the organization's activities and the competence of structural units and officials;
6) rules for the formation and use of databases;
7) modern scientific methods and technical means facilitating the collection, processing, storage and transmission of information;
8) modern information technologies;
9) regulatory legal acts, regulatory and methodological documents, state standards in the field of activity of the organization;
10) classification of management information, types of management information;
11) forms of providing management information;
12) sources of management information, methodology for selecting sources of information;
13) requirements for management information;
14) features of summarizing information, the specifics of designing and compiling annotations, abstracts, reviews, reports;
15) categories of consumers for which this review, report will be designed;
16) methods of information processing using modern technical means communications and communications, computer technology;
17) the structure of information publications, depending on the nature of the information and the intended purpose of information publications;
18) modern facilities collection, processing, systematization of information;
19) sources of information: catalogs of libraries, magazines, search engines of the information and telecommunication network Internet, electronic databases;
20) the functional purpose of the review (bibliographic, abstract, analytical) as a means of orienting the reader in the documentary or information flow;
21) features of the general scientific and pragmatic function of reviews;
22) rules for working with external media;
23) the concept and specifics of a bibliographic, abstract and analytical information publication;
24) reference legal systems;
25) psychology business communication, basics of conflictology;
26) rules for conducting business negotiations and protocol events;
27) etiquette and basics of international protocol;
28) rules for the preparation and execution of documents;
29) rules for the protection of confidential official information;
30) information and communication technologies;
31) rules for monitoring the execution of instructions of the head;
32) technology for monitoring the execution of instructions of the head;
33) Internal labor regulations;
34) labor protection requirements and fire safety rules;
35) ........................ (other knowledge requirements)
1.4. The Assistant Manager should be able to:
1) analyze and select sources of information in accordance with the criteria for completeness, reliability, timeliness of information provision;
2) collect, process and analyze information in accordance with the specified requirements;
3) transmit information in a systematic way;
4) process and structure information, forming information resources;
5) search for information in existing databases, conduct information and reference work based on various combinations of search features;
6) develop a thematic plan for a review, report, analytical note;
7) justify the relevance of the problem to be covered in the review, report, reference;
8) enjoy information resources and systematize information according to specified criteria;
9) correctly interpret the received data and present them in a systematic way;
10) determine the range of sources and literature necessary for the preparation of information and analytical materials;
11) present the material in a logical sequence;
12) to analyze and evaluate the presented material;
13) format the text in the appropriate style;
14) edit the text of documents;
15) formulate conclusions and recommendations;
16) to automate the processes of collecting, storing and issuing information;
17) use devices for automated processing of textual information and phototypesetting devices;
18) perform literary and stylistic processing of the text, check the logical sequence of presentation, analysis and evaluation, writing conclusions and recommendations;
19) apply the basics of the psychology of business communication;
20) draw up a travel plan for the leader;
21) draw up the documents necessary for a business trip, business trip of the head;
22) draw up and draw up minutes of meetings, meetings and other conference events, prepare a list of participants, agenda, turnout lists and draft final documents;
23) compose press releases;
24) negotiate with partners;
25) work in multitasking mode;
26) work with a large amount of information;
27) create and maintain a positive image of the organization and the leader;
28) use computers and information and communication technologies for more economical and rational organization information processes, increasing their flexibility and dynamism;
29) draw up and execute documents containing instructions and orders of the head;
30) keep a record of the instructions of the head, requiring control on the merits of resolving the issue;
31) clearly and quickly make decisions in the course of work;
32) analyze performance discipline;
33) make analytical reports and certificates on the results of the execution of instructions and orders of the head;
34) use electronic document management systems;
35) apply computer technology and information and communication technologies for the economical and rational organization of information processes, increase their flexibility and dynamism;
36) work with a computer, use an office suite (text editor, spreadsheets);
37) provide information security organizations;
38) ........................ (other skills and abilities)
1.5. The assistant manager in his work is guided by:
1) ........................ (name of constituent document)
2) Regulations on ........................(name of the structural unit)
3) this job description;
4) ........................ (names of local regulations,regulating labor functions by position)
1.6. The Assistant Manager reports directly to ..........................................(name of the position of the head)
1.7. ........................ (other general provisions)

2. Labor functions

2.1. Information-analytical, organizational and administrative support for the activities of the head of the organization:
1) formation of information interaction of the head with organizations;
2) analysis of information and preparation of information and analytical materials;
3) organization of business contacts and protocol events;
4) organization of execution of decisions of the head.
2.2. ................................ (other functions)

3. Job Responsibilities

3.1. The Assistant Manager has the following responsibilities:
3.1.1. As part of the labor function specified in paragraphs. 1 clause 2.1 of this job description:
1) selects sources of information in accordance with specified criteria;
2) processes and interprets information for the preparation of draft decisions;
3) prepares requests on behalf of the head for obtaining documents and information in public authorities and administration, public organizations and obtaining relevant information and documents;
4) inform the head of the results of consideration of requests and appeals;
5) organizes the solution of issues that do not require the direct participation of the head;
6) prepares materials for the participation of the head in the work of various structures within the state and municipal authorities, public organizations;
7) prepares documents for concluding cooperation agreements with business partners;
8) inform business partners and interested organizations about the decisions of the manager in the course of the implementation of agreements.
3.1.2. As part of the labor function specified in paragraphs. 2 clause 2.1 of this job description:
1) collects, processes and analyzes information to solve the tasks set by the head;
2) prepares information and analytical materials;
3) develops a thematic plan for a review document, report;
4) determine the range of bibliographic sources;
5) carries out the selection of sources and literature on the topic of the review, report, analytical information;
6) carries out the writing and design of the review, report, analytical information.
3.1.3. As part of the labor function specified in paragraphs. 3 clause 2.1 of this job description:
1) organizes and plans business contacts, meetings and trips of the head;
2) organizes meetings, meetings and events held by the head;
3) prepares materials for meetings, maintains and draws up minutes;
4) prepares presentations at the direction of the head;
5) prepares and holds a press conference for the head;
6) meets the participants in the negotiations, provides them with information materials, keeps records of the negotiations.
3.1.4. As part of the labor function specified in paragraphs. 4 clause 2.1 of this job description:
1) carries out documenting decisions of the head, bringing to the attention of the employees of the organization the oral orders of the head;
2) coordinates the activities for the implementation of the decisions of the head;
3) exercise control over the execution of decisions of the head;
4) prepares reports on the implementation of instructions and decisions of the head.
3.1.5. As part of the implementation of their labor functions carries out the instructions of his immediate supervisor.
3.1.6. ........................ (other duties)
3.2. ........................ (other job descriptions)

4. Rights

The Assistant Manager has the right to:
4.1. Participate in the discussion of draft decisions, in meetings on their preparation and implementation.
4.2. Ask the immediate supervisor for clarifications and clarifications on these instructions, issued assignments.
4.3. Request, on behalf of the immediate supervisor, and receive from other employees of the organization the necessary information, documents necessary for the execution of the assignment.
4.4. Get acquainted with the draft decisions of the management regarding the function performed by him, with documents defining his rights and obligations in his position, criteria for assessing the quality of the performance of his labor functions.
4.5. Submit proposals on the organization of labor within the framework of their labor functions for consideration by their immediate supervisor.
4.6. Participate in the discussion of issues related to the duties performed.
4.7. ................................ (other rights)

5. Responsibility

5.1. The Assistant Manager is responsible for:
- for improper performance or non-performance of their official duties provided for by this job description - in the manner prescribed by the current labor law Russian Federation, legislation on accounting;
- offenses and crimes committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation of the Russian Federation;
- causing damage to the organization - in the manner prescribed by the current labor legislation of the Russian Federation.
5.2. ........................ (other liability provisions)

6. Final provisions

6.1. This job description has been developed on the basis ofProfessional standard "Specialist in organizational anddocumentation support management of the organization", approvedOrder of the Ministry of Labor and social protection Russian Federationdated 05/06/2015 N 276n, taking into account ........................(details of local regulations of the organization)
6.2. Familiarization of the employee with this job descriptioncarried out at the time of employment (before the signing of the employment contract).
Familiarization of the employee with this job descriptionconfirmed ........................(handwritten on the familiarization sheet, which isan integral part of this manual (in the familiarization logwith job descriptions) in a copy of the job description,held by the employer; otherwise)
6.3. ........................ (other final clauses)

The job description of an assistant manager is created to streamline labor relationships. The document indicates functional responsibilities, responsibility, employee rights.

Assistant Manager position different organizations may be called differently: personal assistant to the director, assistant to the head, secretary.

Sample job description for a manager's assistant

I. General provisions

1. An assistant to the head is appointed to the position and dismissed from it by order of the head of the organization.

2. Assistant to the head reports directly to the head of the company.

3. During the absence of the assistant manager, his rights and functional duties are transferred to another official, as reported in the order for the organization.

4. A person with higher education and experience is appointed to the position of assistant manager similar work from one year.

5. The assistant manager is guided in his activities by:

  • the legislation of the Russian Federation;
  • Internal labor regulations, the Charter and other regulatory acts of the company;
  • orders and directives of the management;
  • this job description.

6. The assistant manager must know:

  • the established procedure for handling documents in the organization;
  • rules of business communication and etiquette;
  • the procedure for maintaining reporting documentation;
  • rules for the use of office equipment, means of communication;
  • the basics of working in a text editor, spreadsheets;
  • basics of office work;
  • organizational structure of the company;
  • procedure for concluding and executing contracts.

II. Job Responsibilities of Assistant Manager

The Assistant Manager has the following responsibilities:

1. Planning the working day of the head: development and coordination of the schedule of meetings, visits, calls, receptions and other actions.

2. Personal accompaniment of the head at meetings, receptions, on trips.

3. Technical support for the work of the head: ordering tickets, transport; organization of negotiations, meetings.

4. Keeping minutes and other documents fixing the progress and results of meetings, meetings, negotiations.

5. Bringing to the attention of the employees of the structural divisions of the organization of instructions, orders of the management and control of their execution.

6. Collection of information, preparation and provision of analytical, informational, reference and other reports to the management.

7. Record keeping, receiving correspondence sent to the head.

8. Registration of visitors for a personal appointment with the head, organization of their reception.

9. Acceptance of documents and applications for the signature of the head, their registration, accounting and transfer to the head.

10. Drawing up letters, requests, other documents on behalf of the management.

11. Preparation of meetings, meetings, meetings held by the head. Collection necessary materials, notification of participants about the time, place of their holding, agenda.

12. Fulfillment of official instructions of the head.

III. Rights

The Assistant Manager has the right to:

1. Receive information in the amount necessary to complete the tasks.

2. Send proposals to management to improve their work and rationalize the company's activities.

3. Send requests to the departments of the organization (on behalf of the head or on a personal initiative) to obtain the documents necessary for the performance of his duties.

4. Require the management of the institution to create the conditions necessary for the performance of its official duties.

5. Make independent decisions within their competence.

6. Have access to confidential information, in the event of a business need.

IV. A responsibility

The Assistant Manager is responsible for:

1. Providing employees of the organization with false information.

2. Improper performance of their official duties.

3. Application material damage organization, the state, its contractors, employees.

4. Violation of the deadlines for the implementation of tasks.

5. Violation of provisions guidance documents organizations, decisions, ordinances.

6. Disclosure of trade secrets, personal data, confidential information.

7. Actions that go beyond his competence.

8. Violation of labor discipline, safety regulations, internal labor regulations, fire protection.

9. Violation of business etiquette, rude treatment of business partners, visitors, employees of the organization.

Assistant manager is a position that is present in the personnel structure of almost any Russian large or medium-sized enterprise. Often, the incumbents of this position are seen as secretaries with a very limited range of functions and responsibilities. But this is a completely incorrect approach to understanding the specifics of the position in question. The assistant manager can be endowed with the widest range of powers. The requirements for his qualifications and competence can be very high. What is the nature of the position in question? What are typical rights and duties of an assistant manager in a Russian company?

Position specifics

What is this position - "assistant to the head"? The duties of such an employee - what are they? In most cases, the position "assistant to the head" refers to the secretary. In rare cases, this phrase denotes the position of deputy director - but this is typical, as a rule, for small companies. In more or less big businesses the duties of a personal assistant to the head are reduced mainly to secretarial functions. Which one exactly? First of all, this is office work, work with correspondence, solving problems related to organizing various meetings and other events in which the head of the company is directly involved. The duties of a secretary (assistant) to the head also almost always include taking phone calls in the office.

In some cases, the corresponding position is differentiated into several varieties. So, secretaries who perform mainly technical work- receiving phone calls, processing correspondence, etc., are called referents. In turn, those specialists who are responsible for organizing events and office work are called office managers. There is a point of view that for such a position as an assistant to the head, the duties and powers are assumed to be broader in comparison with typical secretarial ones. In particular, these can be expressed in the need for personal presence at events in which the head takes part - corporate parties, business negotiations, holidays. The assistant in this case may be responsible for the presentations prepared by the head, or for the image component of his boss's participation in the event. It can be noted that in work books the position of an assistant manager is most often referred to as a “secretary”.

Requirements for an Executive Assistant

Consider such an aspect as the typical requirements for candidates for the position of "assistant manager". The duties that are supposed to be performed by the employee in the corresponding position require certain skills and qualifications. Their specific list is largely determined by job specifics activities of the secretary. So, if the activity of the assistant manager will mainly correspond to the position of the referent, then the requirements in this case will not be so strict: secondary education, minimum work experience, basic skills in working with a PC and office equipment. In turn, if the competence of the assistant managers includes some managerial functions, then the list of requirements in this case will be longer, and the job responsibilities will involve more high level qualifications of a candidate for the post of secretary.

A typical set of skills that an assistant manager should have in most cases is as follows: knowledge of common foreign languages, knowledge of popular computer programs for working with documents, images, presentations. An important aspect of the qualification requirements for an executive assistant is personal qualities. These include courtesy, attentiveness, goodwill, responsibility, readiness to solve new problems. The preferred age range for an executive assistant candidate in many organizations is 18-35 years old. But, of course, there are enterprises that especially value the experience of an employee, and therefore willingly hire people much older.

Many firms, however, prefer to recruit for jobs that involve the performance of functions that are typical for an assistant to the head, specialists without much experience. This may be due to the specifics of the business segment in which the company operates. In some cases, it is better to train an employee to work in a company that, relatively speaking, opened the first production of microprocessors for smartphones and tablets in Russia, from scratch, with immersion in all the necessary nuances of such a high-tech business segment, than to try to explain to an experienced person that the old methods of solving tasks in some cases do not work.

Main responsibilities

Let us consider in more detail characterizing such a position as an assistant manager, duties. We noted above that these are largely reduced to secretarial functions. But it is not always the case. It often happens that the assistant to the head of the company, especially when it comes to large organization involved in making key management decisions. He can accompany the negotiations in which the boss participates - and not only in the technical aspect, but also connect to the relevant dialogues, express opinions, advice.

In some cases, the manager can delegate some of his functions to his assistant - for example, in terms of informing the enterprise team about any significant management decisions. Of course, an employee in the position in question often performs work related to ensuring the comfort of his boss’s activities - in terms of making sure that his office has an optimal microclimate, there is always, relatively speaking, fresh tea, so that the main equipment used by the manager is stable functioned.

Working mode

So, we now know what are the job responsibilities that characterize such a position as an assistant manager. Our next task is to study the specifics of the employee's work schedule in the corresponding position. Of course, in the general case, the assistant performs his duties according to the schedule established by the Labor Code, that is, within the framework of an 8-hour working day, 5 days a week. But in practice, significant deviations from the corresponding regime are possible. Such scenarios may be typical for a position such as an executive assistant with additional responsibilities.

The fact is that a specialist working in this position can be involved not only in the affairs of his company, but also in solving problems that are not directly related to intra-corporate activities. So, an assistant with the appropriate authority can be sent on business trips, to seminars, conferences. An employee can also carry out some intermediary duties between his manager and managers working in other organizations - for example, in terms of document management or implementation joint projects. The work schedule for solving such problems, of course, may be far from what is provided for by the Labor Code. In fact, it becomes irregular, often longer than the standard 8 hours.

Consider what the job description of an assistant manager might look like. The structure of the relevant document, as a rule, begins with general provisions. They may indicate that the assistant manager is in the professional category. Thus, already at the level of a local source of law, the company can fix the fact that the person in the position in question is not a manager (not a deputy director). With a high probability - a secretary or, for example, a personal assistant to the head with additional responsibilities.

Assistant job description: general provisions

AT " General Provisions» of the job description, there may also be wording that reflects qualification requirements to a specialist. For example, that an assistant manager must have a professional education and some work experience. Sometimes, in the same part of the job description, the business area is fixed, in which it is desirable for a person to have experience in doing business.

In the "General Provisions" are fixed key competencies employee. They can be expressed in the requirements for knowledge of the enterprise management structure, internal and external policies of the employer company, the principles of communication of the company with authorities and other organizations, standards that characterize office work, rules business communication, as well as the internal labor regulations in the company.

Assistant Responsibilities

The next key section of the instruction is "Job Responsibilities". What is its specificity? In this section, the main responsibilities of the assistant manager are fixed. These can be: planning the boss’s working day (in terms of meetings, calls, interviews), organizing technical support work of the head (in terms of ordering transport, organizing business meetings), participation in business trips, business negotiations, maintaining protocols and other documents, ensuring the interaction of enterprise managers with other structures of the company, maintaining communications with government agencies.

Helper Rights

The job description always includes the rights that the assistant manager has. The duties stipulated by the specifics of the position are always supplemented by appropriate preferences. So, what rights does the employee in the position in question have? It is interesting that the duties of the assistant to the head of the enterprise are quite correlated with them. So, for example, the right to sign and endorse certain documents arises in connection with the need to periodically work with such sources. An example of another right of an employee in a relevant position is to request from direct management, as well as from other specialists of the company, the necessary information to be included in the documents. The assistant manager also has the right to demand from the boss to ensure comfortable working conditions. The job responsibilities of a person in the relevant position may be associated with the periodic sending and receiving of documents - and these procedures must be carried out using various technical means. The Secretary may expect full access to such.

Assistant Responsibility

So, we have studied what is included in the duties of an assistant manager, as well as what the range of his rights can be. But in most job descriptions for specialists of the profile in question there is one more section - “Responsibility”. What wording might be in it? The assistant manager is most often responsible for: improper performance of the duties stipulated by the instruction in question, but within the limits that are fixed in the Labor Code of the Russian Federation; offenses that he committed in the course of his activities - again, within Russian legislation; for causing harm to the company - within the limits fixed in the Labor Code, Civil Codes Russian Federation and other sources of law.

Summary

So, we have studied the specifics of such a position as an assistant manager, the duties and requirements that characterize this position in the personnel structure of the enterprise. The specialist performing the relevant work most often performs secretarial functions, but may have much broader powers. In rare cases, the concept of "assistant to the head" corresponds to the position of deputy director, but this is typical mainly for small enterprises.

In the "classical" interpretation of the phrase "assistant manager", the work of a person in the corresponding position can be close to the functions of a referent, clerk, or, for example, an office manager. AT work book an assistant manager will most likely record "secretary" or "reviewer", although much, of course, depends on the corporate standards adopted in a particular organization.

The need to invite specialists of the profile in question characterizes the activities of the leaders of the majority Russian enterprises. The effective work of a top manager depends on how well his assistant will solve his tasks - seemingly secondary from the point of view of practical enterprise management, but in fact extremely significant for the organization. The work of the secretary is the most important in the structure of communications of the team, which is headed by the head of the company.

Note that many firms practice the appointment of several assistant directors at once. At the same time, the status and powers of each may differ. One specialist may be responsible for secretarial functions, another may be an office manager, and a third may accompany the manager at events. At the same time, personnel managers can practice the interchangeability of employees within the framework of the relevant areas of activity.